Review the frequently asked questions below, or submit your own question for our senior home care experts.
It's really pretty easy. Just contact a local Client Care Liaison from Our Locations, and they will promptly contact you by phone or email at your preference. Typically the Douglas In-Home Care engagement process might look something like this…
- Client communicates needs through a free, no obligation consultation with an AIHC professional
- Client and AIHC enter into a simple referral services agreement
- AIHC reviews care providers from AIHC registry for best match
- AIHC presents care provider candidate(s) for acceptance by client
- AIHC facilitates the administrative relationship between client and care provider
Douglas In-Home Care is a licensed Nurse Registry that refers credentialed, qualified and screened independent care providers. Registries are the original model of home care and Florida was one of the first states to regulate Nurse Registries in 1947, and continues to be one of the states with the most stringent regulations. Often times, care providers referred by Nurse Registries have more credentials and have more training than Agency employees. Ask to see the training syllabus from an accredited Florida Dept. of Education school, not just the certificate of completion as anyone can print a certificate.
You may be able to us a reverse mortgage. You can learn more about reverse mortgages here
No, typically PT or OT is offered through a Medicare-certified Home Health Agency as part of a discharge plan of care.
Douglas In-Home Care referred care providers can provide service for just a few hours each week or around the clock 24/7. Services may be tailored to fit the needs of senior and other adult clients including special live-in arrangements.If you have additional questions, please contact us directly at 866-841-5854.
Yes, we are licensed by the Agency for Health Care Administration. Our 14 Florida licenses are listed here: https://www.americaninhomecare.com/state-licenses/
Our registry of care providers is comprised of a diverse group of trained and credentialed care providers. All referred care providers are screened according to Florida state law and the Agency for Healthcare Administration. We comply Florida State Law (Florida Statute Chapter 435 and F.S. 408.809) requiring care providers to undergo Level 2 FBI background screening.
We have several options for paying bills - we accept most major credit cards, ACH, wires, and personal checks - all of which can be processed by contacting our accounting team at (561)-279-0808. But at this time, we currently don't offer the option for online payments.
-Answered by Wendy Klein, Senior Vice President of Finance & Human Resources
American In-Home Care, LLC, the parent company of Douglas In-Home Care has our own company-wide Liability Insurance and bonding. The caregivers often carry their own liability insurance for additional coverage. Families can also opt to take out additional insurance on their own if they desire even more coverage.
Yes of course! You can visit any of our offices in person to discuss any questions you might have. Our office locations are listed here, under Metro Areas. You can also call your local office to speak to a Client Care Liaison, who will be happy to conduct a free, no-obligation consultation in the comfort of your home to discuss the services you need, the care providers(s) that will be right for your situation, and our process and costs.
Yes, a Registered Nurse or Licensed Practical Nurse can administer medication as long as the Nurse obtains a medical plan of treatment signed by the client's physician listing all of the client's current medications.
-Answered by Lisa Newman, BSN, CCRN, RN, Director of Compliance
If a client has been diagnosed with dementia or displays cognitive and memory impairment, we will always refer a certified caregiver who has completed additional Alzheimer’s Disease and Dementia training.
During their Alzheimer’s Disease and Dementia training, the care providers receive an overview of Alzheimer’s Disease and dementia, and are able explain Alzheimer's disease and dementia, recognize the most common symptoms and treatment, and discuss methods to provide meaningful interaction for quality of life. Upon completion of the training, the care providers are dementia certified and qualified to assist clients with Alzheimer's or dementia.
If you would like more information, or to schedule a free in-home consultation, contact us today at 1-8466-841-5854.
-Answered by Jim Mark, Chief Operating Officer, American In-Home Care, LLC parent company
American In-Home Care, LLC parent company of Douglas In-Home Care is bonded and insured and in addition many care providers carry their own Professional Liability Insurance as well as having up to date credentials and qualifications. We accept assignment of benefits for many Long Term Care policies and accept payment from Workmen’s comp administrators but we are not Medicare certified and are not eligible for reimbursement for Medicare services.
For additional information, or to schedule a free in-home consultation to assess your in-home care needs, contact a Client Care Liaison today.
No. A physician’s referral is not needed to receive personal care or companion care services, which include assistance with daily activities such as homemaking, bathing, dressing, meal preparation, and companionship, among others. For more information, or to schedule a free in-home consultation to assess your in-home care needs, contact a Client Care Liaison today. However, a Physician’s order or prescription is necessary if you require private pay “skilled care” which requires a Registered Nurse or Licensed Practical Nurse, and includes services such as medication management, wound care, or medical treatment of any kind.
-Answered by Lisa Newman, BSN, Director of Compliance
While there is not a minimum requirement from a practical consideration care providers may require a minimum weekly schedule of three to four hours per day, three days per week. This ensures that the care provider has ample time to familiarize themselves with the case requirements and the care recipient, allowing for a more complete and personalized care experience. If you have any questions, or would like to schedule a free in-home care assessment, contact a Client Care Liaison today .
-Answered by Matt Robinson, Executive Vice President and General Manager
Douglas In-Home Care is not a Medicare certified Home Health provider. Medicare typically only pays for rehabilitative care for seniors over 65. Medicare does not pay for long-term care, however. Learn more
If you have any questions or would like to schedule a free in-home consultation, please contact one of our Client Care Liaisons today at 1-866-841-5854.
As people age, their sleep patterns change as a part of the normal aging process. Seniors may be less satisfied with the quality of their sleep, and some might take naps throughout the day to make up for the sleep deficit. Good care providers learn the rhythm of their client’s sleep patterns and organize their care activities around that schedule so as not to disturb the client's valuable sleep. The care provider will take breaks or rest when the client rests, and be available to perform services when the client is alert and ready to receive care.
If you have any additional questions, or want to schedule a free in-home consultation to assess your care needs, contact one of our Client Care Liaisons at 1-866-841-5854.
-Answered by Jim Mark, Chief Operating Officer
We accept Assignments of Benefits from you and will bill most Long Term Care insurances directly on your behalf. However, each Long Term Care Policy is different and may have requirements that must be met before they approve and pay for care. We will assist in contacting your provider to review what your policy covers. Please be advised that although we accept Assignments of Benefits, you remain ultimately responsible for the payment of our invoices in the event your carrier does not pay any portion of the bill. Learn More
There are no specific requirements or qualifying factors for in-home care. The real determining factor is if you feel that it is time for additional support in your home (or the home of a loved one). If you believe that you or your loved one are ready for in-home care, the next step is to schedule a free in-home consultation where you will meet with your local Client Care Liaison, who will be able to help you determine which care services are needed, and the schedule of care that would be best for you or your loved one.
Skilled Nursing care performed by a Registered Nurse in your home is the only type of care that requires permission from a doctor to perform care. If you require this type of care, we will work with your doctor to obtain and follow the Medical Plan-of-Care. Lean more here.
-Answered by Kristi O'Neal, Client Care Liaison, Certified Senior Advisor
It's important to understand the particular needs of one individual with Parkinson's disease may be very different from the next person with Parkinson's disease. With this in mind, the caregiver we refer to a client with Parkinson's disease will be able to assist the individual with a variety of services to meet his/her needs.
Some of the more common tasks and chores performed by the credentialed Nurse (RN), Licensed Practical Nurse (LPN), Certified Nursing (CNA) or Home Health Aid (HHA) include assistance with bathing, dressing, personal hygiene, meal preparation and medication reminders. The caregiver may also be able to provide services such as transportation and errands, light housekeeping and laundry, to mention a few. The goal of the caregiver's service is to keep the individual as independent as possible while providing safe and reliable assistance as needed. For a complete listing of tasks and chores the caregiver may provide, please refer to our Services page.
-Answered by Kristi O'Neal, Client Care Liaison & Certified Senior Advisor
Rates are based on the type of services you require and the rate requested by the care provider who is providing the services to you. You may contact our office at 1-866-841-5854 and a Client Care Liaison will assist you.
There are many options for paying for in home care, in addition to your existing financial assets and reverse mortgages. If you have a Long Term Care insurance policy (10% of Americans do), it is the most popular method to pay for private duty care. Whole Life policies and combined Long Term Care/Life Insurance policies may also be tapped for your long term care needs.
For wartime Veterans, the VA Aid & Attendance benefit may provide assistance to qualified veterans and their spouses. In some states Medicaid may also be an option, based on economic and need factors.
For more information about all payment options, please click here.
-Answered by Jim Mark, Chief Operating Officer at American In-Home Care
There are three ways for families to find private (out-of-pocket) in-home care: on their own, through an Agency, or through a Nurse Registry.
Registries, (sometimes referred to as referral agencies) were the original model of home care created by caregiver associations to assist families in sourcing qualified and reliable caregivers. The Nurse Registry model allows families to have total control over selecting their care provider, setting the schedule, and directing the care, while having 24/7 support of a third party in sourcing reliable and qualified caregivers which helps in the event of a caregiver emergency, sicknesses, or absence. In addition to screening, credentialing and vetting qualified care providers Registries are bonded and insured.
Florida was one of the first states to regulate Nurse Registries in 1947, and continues to be one of the states with the most stringent regulations.
For an independent analysis about self-directed care, applicable comparisons, and additional information please visit the web site of The Private Care Association
Why take a risk with a loved one's safety and security? The care providers we present for your approval, have been thoroughly screened, interviewed, had their references checked and have successfully passed a Level II FBI background screen. We also review their credentials on an on-going basis to ensure that they have the proper training to care for seniors, the elderly, disabled, or those with dementia or Alzheimer's disease. Other important considerations to consider when hiring privately on your own are: How will emergencies, sicknesses, or absences be managed? What about 24/7 support? Are internet advertisers insured? How will care providers be background checked? and more. Learn More
At Douglas In-Home Care client satisfaction is our #1 priority. In the consumer directed care model you are in charge. If this should occur, contact our office immediately and our client care coordinators will promptly refer another care provider to fulfill your needs.
We provide referral services for registered nurses, licensed practical nurses, certified nursing assistants, home health aides, companions and sitters. The care providers offer individual care with special attention to details. Depending on their training and licensing, Care providers assist with activities of daily living such as: bathing & grooming, dressing, toileting, ambulation (walking), preparing meals, transfers , travel care assistance, eating assistance, Alzheimer’s care as well as skilled nursing services. Care provider services are offered at home, hospitals, nursing homes, assisted living facilities and even on vacation.
For more information about all of our care services, click here.
A Client Care Liaison will meet with you at no charge to learn about your care needs. This will put you in the best position to decide which services your care provider(s) will perform. Learn More