Frequently Asked Questions

Review the frequently asked questions below, or submit your own question for our senior home care experts.

We accept Assignments of Benefits from you and will bill most Long Term Care insurances directly on your behalf. However, each Long Term Care Policy is different and may have requirements that must be met before they approve and pay for care. We will assist in contacting your provider to review what your policy covers. Please be advised that although we accept Assignments of Benefits, you remain ultimately responsible for the payment of our invoices in the event your carrier does not pay any portion of the bill.


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Yes, a Registered Nurse or Licensed Practical Nurse can administer medication as long as the Nurse obtains a medical plan of treatment signed by the client's physician listing all of the client's current medications.

-Answered by Lisa Newman, BSN, CCRN, RN, Director of Compliance


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If a client has been diagnosed with dementia or displays cognitive and memory impairment, American In-Home Care will always refer a Certified Nursing Assistant or Home Health Aide who has completed Alzheimer’s Disease and Dementia training.

During their Alzheimer’s Disease and Dementia training, the care providers receive an overview of Alzheimer’s Disease and dementia, and are able explain Alzheimer's disease and dementia, recognize the most common symptoms and treatment, and discuss methods to provide meaningful interaction for quality of life. Upon completion of the training, the care providers are dementia certified and qualified to assist clients with Alzheimer's or dementia. This training is appropriate for all care providers in long term and post-acute home health care.

If you would like more information, or to schedule a free in-home consultation, contact us today at 1-866-841-5854.

-Answered by Jim Mark, Chief Operating Officer, American In-Home Care

 


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Douglas In-Home Care, American In-Home Care company, is bonded and insured and in addition many care providers carry their own Professional Liability Insurance as well as having up to date credentials and qualifications. We accept assignment of benefits for many Long Term Care policies and accept payment from Workmen’s comp administrators but we are not Medicare certified and are not eligible for reimbursement for Medicare services.


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Rates are based on the type of services you require and the rate requested by the care provider who is providing the services to you. You may contact our office at 1-866-841-5854 and a Client Care Liaison will assist you.


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Our Client Care Coordinators will make every effort to provide a list of care providers available within the shortest reasonable time. Normally we are able to refer a suitable care provider(s) in several hours depending on when the services were requested and the type of services required.


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At American In Home Care we believe that each care situation is important...personal and unique in its own way. For this reason our care provider engagements require a minimum weekly schedule of three to four hours per day, three days per week. This ensures that the care provider has ample time to familiarize themselves with the case requirements and the care recipient, allowing for a more complete and personalized care experience. If you have any questions, or would like to schedule a free in-home care assessment, contact a Client Care Liaison today .

-Answered by Matt Robinson, Executive Vice President and General Manager


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Douglas In-Home Care, an American In-Home Care company, is not a Medicare certified Home Health provider. Medicare typically only pays for rehabilitative care for seniors over 65. Medicare does not pay for long-term care, however. Learn More

If you didn't see your question answered here, please feel free to call or contact us with any questions. 1-866-841-5854.


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A Client Care Liaison will meet with you at no charge to learn about your care needs. This will put you in the best position to decide which services your care provider(s) will perform.


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In the home environment Medicare typically only pays for rehabilitative care such as wound care or physical therapy. Help with bathing, dressing, feeding, toileting, mobility and other activities of daily living are referred to as custodial or personal care services. These are typically paid for as an out-of-pocket expense or through a Long Term Care Policy.

Home Health Aide services also must be part of the care for your illness or injury. Medicare doesn't cover Home Health Aide services unless you're also getting skilled care such as nursing care or other physical therapy, occupational therapy, or speech-language pathology services from the home health agency.

More information about Medicare Home care services may be found here.

-Answered by Jim Mark, Chief Operating Officer


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It's important to understand the particular needs of one individual with Parkinson's disease may be very different from the next person with Parkinson's disease.  With this in mind, the caregiver we refer to a client with Parkinson's disease will be able to assist the individual with a variety of services to meet his/her needs. 

Some of the more common tasks and chores performed by the credentialed Nurse (RN), Licensed Practical Nurse (LPN), Certified Nursing (CNA) or Home Health Aid (HHA) include assistance with bathing, dressing, personal hygiene, meal preparation and medication reminders.  The caregiver may also be able to provide services such as transportation and errands, light housekeeping and laundry, to mention a few.  The goal of the caregiver's service is to keep the individual as independent as possible while providing safe and reliable assistance as needed.  For a complete listing of tasks and chores the caregiver may provide, please refer to our Services page.

-Answered by Kristi O'Neal, Client Care Liaison & Certified Senior Advisor


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There are many options for paying for in home care, in addition to your existing financial assets and reverse mortgages. If you have a Long Term Care insurance policy (10% of Americans do), it is the most popular method to pay for private duty care. Whole Life policies and combined Long Term Care/Life Insurance policies may also be tapped for your long term care needs.

Medicare also pays for some rehabilitative home care services, but typically does not pay for custodial or respite home care. For wartime Veterans, the VA Aid & Attendance benefit may provide assistance to qualified veterans and their spouses. In some states Medicaid may also be an option, based on economic and need factors.

An AIHC Client Care Liaison will be happy to assess your home care need and direct you to available resources with a free, no obligation consultation. Call 1-866-841-5854 to schedule your consultation.

-Answered by Jim Mark, Chief Operating Officer at American In-Home Care


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Personal and in-home care services are largely provided through private payment. Long Term Care (LTC) insurance may provide coverage though each policy is different. We can help you understand your options with LTC. Generally Medicare does not pay for long term in-home care services. Veterans do have some limited care options which we can explain when contacted. Learn More about How to Pay for Care


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The service fees will be determined by the type and frequency of services required and the caregiver's rate. An American In-Home Care local Client Care Liaison can assist you in determining your needs and help explain what service fees will apply.


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At Douglas In-Home Care client satisfaction is our #1 priority. In the consumer directed care model you are in charge. If this should occur, contact our office immediately and our client care coordinators will promptly refer another care provider to fulfill your needs.


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Our registry of care providers is comprised of a diverse group of trained and credentialed care providers. All referred care providers are screened according to Florida state law and the Agency for Healthcare Administration. We comply Florida State Law (Florida Statute Chapter 435 and F.S. 408.809) requiring care providers to undergo Level 2 FBI background screening.


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It's really pretty easy. Just contact a local Client Care Liaison from Our Locations, and they will promptly contact you by phone or email at your preference. Typically the American In-Home Care or AIHC engagement process might look something like this…

  • Client establishes needs through consultation with AIHC professional
  • Client and AIHC enter into a simple referral services agreement
  • AIHC reviews caregivers from AIHC registry for best match
  • AIHC presents caregiver candidate(s) for acceptance by client
  • AIHC manages the administrative relationship between client and caregiver

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Douglas In-Home Care referred care providers can provide service for just a few hours each week or around the clock 24/7. Services may be tailored to fit the needs of senior and other adult clients including special live-in arrangements. Learn More


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We provide referral services for registered nurses, licensed practical nurses, certified nursing assistants, home health aides, companions and sitters. The care providers offer individual care with special attention to details. Depending on their training and licensing, Care providers assist with activities of daily living such as: bathing & grooming, dressing, toileting, ambulation (walking), preparing meals, transfers , travel care assistance, eating assistance, Alzheimer’s care as well as skilled nursing services. Care provider services are offered at home, hospitals, nursing homes, assisted living facilities and even on vacation. Learn More


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We offer a free, no-obligation consultation including an in-home assessment with a local American In-Home Care Client Care Liaison to review the environment and explore care options for your consideration.


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Douglas In-Home Care, an American In-Home Care company, is a Florida licensed nurse registry. We provide referral and administrative services for clients and their care providers, including Registered Nurses, Licensed Practical Nurses, Certified Nursing Assistants, Home Health Aides and Companions to care for patients at home, in hospitals, nursing homes and assisted living facilities.


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If you have specific questions about the cost of services, or which services are right for you, please visit our Services Page for more information.

Still have a question? Ask our senior home care experts.

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